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Frequently Asked Questions
Orders are processed and shipped within 24 hours of placement on business days. Orders placed before 2 PM EST will be processed and shipped within 24 hours. Orders placed after this time will be processed on the next business day. Please note that we do not process orders on weekends and US public holidays. Our dedicated customer service team will email you updates at every stage of your order.
We offer a range of shipping options through our trusted UPS. Once your order has shipped, you will receive an email with tracking details. You can track your package using the link provided in the email. If you do not receive a tracking update within 48 hours of shipping confirmation, please contact our customer service team.
At Derma Botanica, we offer a 60-Day Money-Back Guarantee. If you are not completely satisfied with your purchase from our website, please contact us via our contact page within 60 days of your purchase date*. To process a refund, simply provide a reason for your dissatisfaction**.
If you haven't received your order after 14 business days, please contact us immediately via our contact page. We will promptly investigate the matter to ensure your refund is processed without delay.
We believe you deserve visible results: smoother, firmer, younger-looking skin that helps you feel confident every time you look in the mirror. That’s why every purchase is backed by our 60-day money-back guarantee. If you don’t love how your skin looks and feels, just send it back and get a full refund. No questions asked—even if the bottles are empty.