At Derma Botanica, we are committed to upholding the highest ethical standards in skincare. All our products are 100% vegan, cruelty-free, and formulated without any harsh chemicals. We believe in providing skincare that is not only effective but also responsible and safe for all skin types.

All our products are proudly manufactured in the USA, adhering to strict safety and quality standards.

Stay updated with our latest products and exclusive offers by subscribing to our newsletter and following us on social media platforms like Instagram and Facebook.

Please contact customer service immediately through our contact page to see if adjustments can be made, as discount codes typically cannot be applied retrospectively. If we are unable to adjust the current order, we might be able to assist you in other ways.

If you have a specific query that is not addressed in our FAQ, please submit your enquiry through our contact page. Our team is dedicated to assisting you. Additionally, consider browsing related FAQ sections for immediate answers to common questions.

Use our Quiz for personalised recommendations, or consult our detailed clinical perspective product videos and reviews.

Yes, our products are formulated to be both gentle and effective. We recommend conducting a patch test on a small area first to ensure compatibility with your skin.

Absolutely! Our products are designed to complement each other and can be used together as part of a routine. For specific advice on layering, refer to our skincare directions for each product.

Our products typically have a shelf life of 12 months from production and should be used within 6 months of opening, provided the expiry date has not passed. Active ingredients are most effective when the product is used within this timeframe.

Discontinue use immediately and consult a healthcare professional. Also, please contact us for further assistance and to report the incident.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Promotional codes can be entered at checkout in the designated field. Discounts are automatically applied sitewide and do not require a code.

To maintain competitive prices for our customers, we allow only one promo code or promotion per order.

Orders can be cancelled if they have not yet been shipped. Unfortunately, we cannot modify an order once it has been placed. For assistance, please use our contact us page to contact us immediately.

Currently, our products are only available online through our official website. Please be cautious when purchasing from third-party sellers to ensure authenticity.

We offer the following shipping options:

• Standard Shipping: Typically takes 5-8 business days.
• Express Shipping: Delivers within 1-2 business days.
• International Shipping: Delivers within 8-14 business days.

Please note, shipping times may vary based on the delivery location and conditions.

Yes, we ship to over 30 countries including Australia, Canada, most European nations, and selected countries in Asia and Africa. Please enter your address at checkout to verify if we ship to your country.

You will receive tracking information via email once your order has shipped. Use this link to monitor your order's progress on our website or directly use the tracking number on the carrier's website.

We apologize for any delays. Please contact us on our contact page and we will assist you promptly.

We offer a 60-Day Money-Back Guarantee. If you're not satisfied with your purchase, you can request a refund within 60 days of your purchase date. Please note, we do not require the item to be returned, but the value of any promotional gift received will be deducted from the refund amount. Refunds are issued minus original shipping fees and a $5 processing fee.

To initiate a refund, simply contact us via our contact page with your order number and reason for dissatisfaction. There's no need to return the product; our customer service team will guide you through the process for a hassle-free refund.

Refunds are typically processed within 10 business days after your refund request is approved. Please allow additional time for the funds to appear in your account, depending on your bank or credit card issuer.

Yes, you can receive a refund for items purchased on sale or with a promotional discount. The refund will reflect the discounted price you paid and will be adjusted for any promotional gift received, with no need to return the item.

If you haven't received your refund after 15 business days, please contact us immediately via our contact page. We will promptly investigate the matter to ensure your refund is processed without delay.